This Privacy Policy explains how arenalive collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe in line with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
Last updated: June 2025 | Applies to all registered users in the Philippines
When you create an account on arenalive, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your personal account securely. We also collect your preferred payment method details to facilitate deposits and withdrawals in Philippine pesos. All registration data is stored on encrypted servers and is never shared with unauthorised third parties. You may update most of your account details at any time by logging in and visiting your profile settings.
We automatically collect information about how you interact with the arenalive platform, including the pages you visit, the games you play, the features you use, and the duration of your sessions. This data helps us understand how Filipino players use the platform so we can improve performance, fix issues quickly, and personalise your experience. We also collect your device type, operating system, browser version, and IP address for security and fraud prevention purposes. Usage data is analysed in aggregate and is not used to identify you personally unless there is a specific security concern. You can review our cookie practices in the section below for more detail on how we track activity.
Every deposit, withdrawal, and in-platform transaction you make is recorded and stored as part of your account history. We retain transaction records to comply with applicable Philippine financial regulations, to resolve any disputes that may arise, and to provide you with an accurate account statement on request. Payment card details and e-wallet credentials are processed through secure, third-party payment gateways and are never stored in full on our servers. We may share transaction data with licensed payment processors solely for the purpose of completing your requested transaction. If you have questions about a specific transaction, you can raise a query through the FAQ page or contact our support team directly.
When you contact our support team, submit a query through the platform, or respond to any communication from arenalive, we retain a record of that correspondence. This includes the content of your messages, the date and time of contact, and any attachments or screenshots you provide. We use this information to resolve your issue, improve our support processes, and maintain a history of your interactions with us for quality assurance purposes. Support records are accessible only to authorised arenalive staff and are not shared externally. We may occasionally send you service-related notifications — such as account security alerts or policy updates — using the contact details you provided at registration.
Under the Data Privacy Act of 2012, Filipino users have clear rights over their personal information. Here is how arenalive uses your data and how you can exercise control over it.
arenalive uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used across different devices and sessions. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as account login and game access. We also use analytics cookies to understand aggregate usage patterns — these do not identify you personally and help us make the platform faster and more reliable for all Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or share your browsing behaviour with external marketing networks.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law, including financial record-keeping obligations. Transaction records are typically retained for a minimum of five years in line with regulatory requirements. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any legal retention obligations that may apply at the time of your request. Data held for fraud prevention or legal compliance purposes may be retained for longer periods where necessary. You may submit a data deletion or access request at any time by contacting us at the details provided in the section below.
If you wish to exercise any of your rights under the Data Privacy Act of 2012, or if you have a question or concern about how arenalive handles your personal information, you can reach our data protection team by email at the address below. We aim to respond to all privacy-related requests within 15 business days of receipt. Please include your registered email address and a brief description of your request so we can assist you as efficiently as possible. For general platform support queries, you may also visit the FAQ page for quick answers to common questions.
Email: privacy at arenalive.bet
arenalive may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered users via the email address on file and update the "Last updated" date at the top of this page. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. The most current version of this Privacy Policy will always be accessible from the footer of every page on the arenalive platform.
Your privacy is protected from the moment you register. Join thousands of Filipino players already enjoying fish games, sports coverage, and more — all on a platform built with your data security in mind.