At arenalive, we believe that entertainment should always stay fun, safe, and within your control. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform — because your wellbeing matters more than any single bet.
For all registered users in the Philippines | Minimum age: 21 years old
We give every Filipino player practical, easy-to-use tools directly inside their account. These features are designed to help you set boundaries before problems arise — not after.
You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is in place, the platform will not allow you to deposit beyond that amount within the chosen period. Lowering your limit takes effect immediately, while requests to raise a limit are subject to a mandatory 7-day cooling-off period. This delay is intentional — it gives you time to reflect before increasing your spending. We strongly encourage all players to set a deposit limit when they first register on arenalive.
Losing track of time is one of the most common ways recreational gaming can become a concern. arenalive lets you set a session duration reminder so you receive an alert after a chosen period of continuous play. You can set reminders for 30 minutes, 1 hour, 2 hours, or a custom duration that suits your schedule. When the reminder triggers, you can choose to continue or log out — the choice is always yours. Pairing a session reminder with a deposit limit is one of the most effective ways to keep your gaming experience enjoyable and sustainable.
If you feel you need a short pause from the platform, the Take a Break feature lets you temporarily suspend your account for 24 hours, 7 days, or 30 days. During a break period, you will not be able to log in, deposit, or place any bets on arenalive. All pending withdrawals will still be processed normally during your break. This feature is available instantly from your account settings and does not require you to contact support. Taking a break is a healthy, proactive step — and we make it as easy as possible to do so.
For players who feel they need a longer or permanent break, self-exclusion allows you to close your account for a minimum of 6 months or permanently. Once self-exclusion is activated, your account is immediately locked and you will not be able to reopen it until the exclusion period has fully elapsed. We will also make reasonable efforts to ensure you do not receive any marketing communications during this time. To request self-exclusion, contact our support team directly through the FAQ page. We treat all self-exclusion requests with full confidentiality and without judgment.
Your full transaction and gaming activity history is available at any time from your account dashboard. Reviewing your history regularly is one of the simplest ways to stay aware of how much time and money you are spending on the platform. You can filter your history by date range, game type, or transaction category to get a clear picture of your habits. If you notice patterns that concern you, we encourage you to use the limit or break tools described above. Transparency about your own activity is the foundation of responsible gaming.
Reality check prompts are periodic on-screen messages that appear during active gaming sessions to remind you how long you have been playing and how much you have wagered in that session. These prompts are not intrusive — they appear briefly and can be dismissed — but they serve as a gentle nudge to stay mindful of your activity. You can configure the frequency of reality check prompts from your account settings. Research consistently shows that brief, regular reminders help players make more considered decisions about continuing or stopping a session. We include this feature as a standard part of the arenalive experience for all Filipino players.
Most people who play on arenalive do so for entertainment, and the vast majority never experience any difficulties. However, for a small number of players, gaming can begin to feel less like a leisure activity and more like a compulsion. Recognising the early warning signs is the most important step toward getting things back on track. If you answer yes to two or more of the questions below, we encourage you to use our self-help tools or reach out to a support organisation.
If you or someone you know is struggling with problem gambling, you do not have to face it alone. Several organisations in the Philippines offer free, confidential support for individuals and families affected by gambling-related harm. We encourage any player who is concerned about their gaming behaviour to reach out to one of the following resources.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes a national helpline and referral services for players who need professional support. Their programme covers counselling, financial guidance, and family support services across the Philippines.
Gamblers Anonymous Philippines offers peer support meetings and a 12-step recovery programme for individuals dealing with compulsive gambling. Meetings are held regularly in Metro Manila and other major cities, and online participation is also available for players across the archipelago.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services including assessment and treatment for behavioural addictions. Their crisis hotline is available 24 hours a day, 7 days a week, and is free to call from anywhere in the Philippines.
Our support team is here for every Filipino player on arenalive. Whether you want to set up account limits, request a break, or simply ask a question about responsible gaming, we are ready to help. You can also visit our FAQ page for quick answers to the most common queries.